1. How to Start a Return or Exchange
To request a return or exchange, please contact us through our Contact Us page before shipping anything back.
If your request is eligible, we will provide the return address and instructions. Items sent back without approval may not be accepted.
2. Damaged, Defective, or Wrong Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the issue.
After reviewing the details, we will help arrange the best solution, such as a replacement, exchange, or other appropriate support.
3. Return Policy
To qualify for a return, the item must meet the following conditions:
- The return request must be made within 30 days after delivery.
- The item must be unused, unopened, and in its original packaging.
- The item must be approved for return before it is shipped back.
Customers are responsible for return shipping costs unless the return is caused by our mistake or a confirmed product issue.
4. Exchange Policy
To qualify for an exchange, the item must meet the following conditions:
- The exchange request must be made within 14 days after delivery.
- The item must be unused, unopened, and in its original packaging.
- The item must be approved for exchange before it is shipped back.
If an exchange is approved, the replacement item will be shipped after the returned item has been received and inspected.
5. Items That Cannot Be Returned or Exchanged
Some items are final sale and cannot be returned or exchanged, including:
- Items marked as final sale.
- Clearance, markdown, or deeply discounted items.
- Bundle promotions or special multi-item offers.
- Opened, used, damaged, or incomplete products.
- Items returned outside the eligible return or exchange window.
6. Return Shipping
Please keep your shipping receipt and tracking number until your return or exchange is fully processed. We are not responsible for return packages that are lost in transit.
Original shipping charges are non-refundable unless otherwise required by law or confirmed by our customer care team.
7. Refund Processing
After your return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method.
Please allow up to 7 business days for us to process the return after it arrives. Your bank or payment provider may need additional time to post the refund.
8. Exchange Processing
Please allow up to 7 business days for an approved exchange to be processed after the returned item arrives. If there is a price difference, shipping charge, or size-related fee, we will confirm it before completing the exchange.