1. Order Fulfillment
Orders are usually prepared within 1-2 business days after payment is confirmed. During sales, holidays, product launches, or other high-volume periods, processing may take a little longer.
Once your order has shipped, we will send a shipping notification with tracking information when it is available.
2. Shipping Cost
Shipping cost is calculated at checkout based on your shipping address, selected service, and order details. If free shipping is available for your order, it will be shown during checkout before payment.
3. Estimated Delivery Time
The table below gives general delivery estimates. These are not guaranteed delivery dates, but they can help you understand the usual shipping window.
| Destination | Shipping Service | Estimated Time |
|---|---|---|
| United States | Standard Shipping | 4-7 business days |
| Canada | Standard Shipping | 7-10 business days |
| Australia | Express or Local Courier | 7-14 business days |
| United Kingdom | Express or Local Courier | 7-14 business days |
| Other supported regions | Available service at checkout | Usually 7-14 business days |
International deliveries may occasionally take longer because of customs review, carrier delays, weather, holidays, or local delivery conditions.
4. Taxes and Duties
Customs duties, import taxes, brokerage fees, or other local charges may be required by your destination country or region. These charges are the customer's responsibility unless otherwise stated at checkout.
5. Tracking Your Order
After your order ships, tracking details will be sent to the email address used at checkout. Tracking updates may take some time to appear after the carrier receives the package.
6. Package Safety and Carrier Liability
Once a package is handed to the shipping carrier, final delivery is handled by that carrier. If a package appears lost or delayed, please contact the carrier first so they can open an investigation.
We may help review the issue and, where appropriate, assist with a replacement shipment. Refunds for lost packages are not guaranteed.
7. Wrong Address Disclaimer
Please check your shipping address carefully before placing an order. If you notice an address mistake, contact us as soon as possible through our Contact Us page.
If the order has not shipped yet, we will try to update the address. If the order has already shipped, it is the customer's responsibility to contact the carrier or retrieve the package from the address provided.
8. Split Shipments
Some orders may ship in more than one package, especially when items are prepared from different inventory locations or have different fulfillment times. If this happens, you may receive separate tracking numbers.
9. Customer Care
If you have questions about shipping, delivery status, address changes, or a delayed package, please contact us through the Contact Us page and include your order number.